OUR PROCESS
Know what happens next
FROM INQUIRY TO CLOSEOUT
Your project,
step by step
Review the decisions, responsibilities and conditions that shape each stage.
1. Tell us about the property and the work
Start with your city, property type and the areas you want to repair or remodel. Include photos and any timing or access restrictions. For property-management projects, let us know who can authorize the work and coordinate access.
2. Review the existing conditions
We arrange site access when an inspection is needed to prepare the estimate. We compare the requested work with the property’s condition and identify questions that need further review. Please arrange access to the affected areas and tell us about occupancy restrictions before the visit.
3. Review the scope and estimate
Review the proposed work, price, included items and exclusions before authorizing construction. Ask about materials, finish selections and work that may depend on concealed conditions. Payment terms are established for the individual project.
4. Coordinate approvals and scheduling
Scheduling depends on the approved scope, site access, material availability and any required project approvals. For occupied buildings, coordination may include resident notices, parking restrictions or temporary utility interruptions. Confirm these arrangements with the team and property manager before the affected work begins.
5. Keep track of progress and changes
Project updates help coordinate completed work, upcoming activities and decisions that need your attention. If additional work is identified outside the agreed scope, we explain the work and additional cost through a change order before proceeding. Scope changes, material deliveries and site conditions may affect the schedule.
6. Review the work and remaining items
At closeout, we coordinate a walkthrough or inspection appropriate to the project. Remaining correction items are identified for follow-up, along with applicable cleaning and completion documentation. Some projects require additional reviews or documents from inspectors, engineers or property management.
7. Warranty and follow-up
We generally provide a one-year warranty on parts and labor. Manufacturer warranties may vary for specific materials, and warranty coverage may differ by project scope. Refer to your project documents for the applicable terms, exclusions and details. If a concern arises after completion, email a description of the issue and photos, if available, so we can review it against your project’s warranty coverage.
PLANNING QUESTIONS
Before you begin
What should I include in my first email?
Include your city, property type and requested work, with photos if available. Let us know about timing and access restrictions so we can identify the next checks.
Who will be my project contact?
Confirm the designated project contact and who can approve decisions before work begins. Project responsibilities depend on the scope; the website does not establish one supervisor or an update frequency for every project.
How should I prepare an occupied property?
Confirm access, resident notices and utility interruptions before affected work. Discuss dust control, protection of belongings, cleanup and usable areas with the team for your specific scope.
What happens if additional work is needed?
Additional work outside the agreed scope is explained through a change order before proceeding. Review the work, additional cost and any scheduling effect, and confirm authorization with the team.
What happens after the final walkthrough?
Remaining correction items are identified for follow-up, along with applicable completion documents. We generally provide a one-year warranty on parts and labor; manufacturer terms and project coverage may vary. Refer to your project documents and email a description and photos if a concern arises.
CONTACT SONG REMODEL
Let’s talk about your project
Email Song Remodel about the space you want to change. Include your city and the type of work you have in mind. English and Korean inquiries are welcome.
Contact UsEmail us about your project.